No software, infrastructure, or storage to worry aboutMetallic manages it for you. You’ll get the most needed features and be up and running in less than 15 minutes. All other severity level issues will be handled during local business hours. Metallic Microsoft 365 Backup & Recoverya SaaS-based option that makes it easy to subscribe, configure and use. This service provides 24x7 support for severity Level 1 issues, including weekends and public holidays. Support Calls will be handled by regional support teams during published regional hours and managed by the global support team outside those hours.ģ Not available on all products and regionsĢ4x7 Support is the appropriate option if you require around-the-clock support coverage or support across multiple time zones. 24x7 Support enhances regional hours with extended coverage for Severity 1 issues on Saturday, Sunday and holidays. One Identity Support Coverage is determined by the product maintenance contract.Ģ Regional hours are listed at. Contact your sales representative for details. See your sales account representative for detailsġ Not Available on All products. There are some products that require 24x7 Support. Support is provided in English with local language accommodated when possible. Proactive product updates and knowledge sharing Named Customer Success Manager (CSM) - your advocate within Quest/OI Weekend & holiday support for severity 1 issues Online forums, documents, videos and Knowledge Base Maximum response time for Severity Level 1 issues
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